FAQ
How do I check the status of my order? Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. Use this number to monitor delivery progress via the carrier’s website. Tracking information may take 24-48 hours to update after dispatch. For order processing updates, log into your account to view real-time status.
Can I modify or cancel my order after placing it? Orders can be modified or canceled only if they have not yet been processed or dispatched. Please submit your request promptly. If the order is already in transit, modification is not possible, and cancellation may incur restocking and return shipping fees. Refunds for canceled orders are issued to the original payment method within a reasonable timeframe.
What payment methods are accepted? We accept major credit cards, debit cards, and trusted digital payment platforms. All payments are processed through encrypted channels to ensure the security of your financial information. No payment details are stored on our website.
Products & Assembly
Do desks, office chairs, and storage shelves come assembled? Most desks and storage shelves require minimal assembly and include a detailed instruction manual with all necessary tools. Office chairs may come partially assembled for safe transit; assembly steps are simple and typically take 15-30 minutes. If parts are missing or damaged, notify us within 48 hours of delivery for replacements.
What materials are used for the furniture? Desks and shelves are crafted from durable materials such as engineered wood, metal frames, and scratch-resistant surfaces for long-term use. Office chairs feature padded seating, breathable fabrics, and reinforced frames for comfort and stability. Product-specific material details are available on individual product pages.
Are the products suitable for small spaces? We offer a range of compact options designed for small rooms, home offices, or dormitories. Look for foldable desks, slim storage shelves, and ergonomic chairs with a small footprint. Product dimensions are clearly listed to help you confirm fit before purchase.
Shipping & Delivery
How long does shipping take? Order processing takes 1-3 business days. Standard shipping takes 5-10 business days for most regions, while remote areas may take longer. During peak seasons, delivery may be delayed by 2-3 business days. Shipping times are estimates and not guaranteed.
Is shipping available to my location? We ship to most contiguous regions. PO boxes, APO/FPO addresses, and certain overseas territories are not eligible due to the size and weight of furniture items. Enter your address at checkout to confirm eligibility and view shipping options.
Returns & Warranties
What is the warranty policy? All products come with a 30-day warranty against material and workmanship defects. The warranty does not cover damage from improper use, assembly, accidents, or normal wear and tear. Contact us within the warranty period with proof of purchase to request a replacement, repair, or refund.
How do I return a product? To return a product, initiate a request within 30 days of delivery. Products must be in original packaging and condition. You are responsible for return shipping costs unless the return is due to a defect or error. Refunds are processed once the returned item is inspected and approved.